This notice outlines the privacy policy of Twinklepeeps and how we use and protect the information which our customers provide. It does not cover other Websites to which we may provide links. Such Websites may have their own privacy policy which may differ from ours.
We appreciate that you care about how your personal information is utilised. Consequently, we are wholly committed to protecting your privacy. Personal information is private and will be treated with the highest confidentiality.
Personal information, such as name, address and email is required to process orders and to ensure that customers receive the best possible service. Such information that is needed for the purpose of accepting secure payments through Sage Pay (formerly Protx) will be rigorously protected. We will only contact you regarding orders or to send updated information.
With your permission, from time to time we may also send details of products and promotions and inform you of new developments. If you do not wish to receive such information, you may
and request removal of your details from our mailing list.
Information will never be shared with any third parties other than Sage Pay, our Payment Service Provider.
Twinklepeeps utilises cookies in order to keep track of the contents of your shopping cart. The 'Remember Me' address book function stores your details through the use of cookies whilst you are visiting our Online Shop. Cookies can be switched off by doing the following:
- Within your browser, select Tools | Internet Options | Privacy. In Internet Explorer, cookies can be switched off by sliding the button to the top of the scale. If using Firefox, de-select the 'Accept cookies from sites' option. If using Netscape, select 'Site Controls'. Under 'Web Features' de-select 'Allow cookies'.
- Please note that if you opt to block cookies then you will be unable to place orders on our Website
Our Payment Service Provider is Sage Pay (formerly Protx) who is the largest independent payment service provider in the UK. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for over 24,000 online businesses, including ours. Thousands of businesses outsource their transaction security to Sage Pay. It is their top priority to ensure that transaction data is kept secure at all times.
All transaction information passed between our site and the Sage Pay Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our servers from Sage Payare signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to the Sage Pay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data held by Sage Pay is extremely secure and Sage Pay are regularly audited by the banks and banking authorities to ensure it remains so.
Sage Pay has multiple private links into the banking network that are completely separate from the internet, which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
Employee access
No individuals within Sage Pay are able to decrypt transaction information or cardholder data. Their systems only allow access to their most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your transaction information and customer card information is secure even from their own employees because their systems never display the full card numbers, even on administration screens. For further information on Sage Pay's security, please click here.
|
