Privacy & Security Policy

Privacy

This notice outlines the privacy policy of Twinklepeeps.com and how we use and protect the information which our customers provide. It does not cover other websites to which we may provide links. Such websites may have their own privacy policy which may differ from ours.

We appreciate that our customers care about how their personal information is utilised. Consequently, we are wholly committed to protecting your privacy. Personal information is private and will be treated with the highest confidentiality.

Personal information, such as name, address and email is required to process orders and to ensure that customers receive the best possible service. Such information that is needed for the purpose of accepting secure payments through PayPal will be rigorously protected. We will only contact customers regarding orders or to send updated information.

With our customers' permission, from time to time we may also send details of products and promotions and inform them of new developments. If customers do not wish to receive such information, they may and request removal of their details from our mailing list.

Information will never be shared with any third parties other than Protx or PayPal depending on which payment service provider is chosen at checkout.

Cookies

Twinklepeeps.com utilises cookies in order to keep track of the contents of your shopping cart. The 'Remember Me' address book function stores your details through the use of cookies whilst you are visiting our Online Shop. Cookies can be switched off by doing the following:

• Within your browser, select Tools | Internet Options | Privacy. In Internet Explorer, cookies can be switched off by sliding the button to the top of the scale. If using Firefox, de-select the 'Accept cookies from sites' option. If using Netscape, select 'Site Controls'. Under 'Web Features' de-select 'Allow cookies'.
• Please note that if you opt to block cookies then you will be unable to place orders on our Website

To summarise, data collected by this site is used to:

a. Receive and fulfill customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third parties (PayPal) for the purpose of goods delivery.

Access to Information

You have a right under the Data Protection Act 1998 to access certain personal data which we hold about you. Please send your request in writing to Customer Service, Twinklepeeps.com, Moreton Street, Prees, Whitchurch, Shropshire. SY13 2EF. United Kingdom enclosing a cheque for £10 using the heading “Subject Access Request”. We will deal with your request as soon as possible but in any event within the statutory time limit (usually 40 days).

Contact Us

If you have any queries or concerns about this website or this policy please email us at .

Security

Our primary method for taking payments is via Protx who is the largest independent payment service provider in the UK. Thousands of businesses outsource their transaction security to Protx. It is their top priority to ensure that transaction data is kept secure at all times.

Transaction security

All transaction information passed between our site and the Protx VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our servers from Protx are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to the Protx servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Encryption and Data Storage

Once on the Protx systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data held by Protx is extremely secure and Protx are regularly audited by the banks and banking authorities to ensure it remains so.

Links to banks

Protx have multiple private links into the banking network that are completely separate from the internet, which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

Employee access

No individuals within Protx are able to decrypt transaction information or cardholder data. Their systems only allow access to their most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your transaction information and customer card information is secure even from their own employees because their systems never display the full card numbers, even on administration screens. For further information on Protx's security, please click here.

We also use PayPal for secure online payments. PayPal uses SSL (Secure Socket Layer) protocol with an encryption key length of 128-bits (the highest level commercially available) when transferring data between their site and your browser. SSL ensures that sensitive information given during online transactions is encryted and therefore cannot be read by anyone other than those authorised at PayPal. For further information on PayPal's security, please click here.