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Postage & Delivery
Postage
Postage and Packaging is inclusive on all orders of £10.00 and above.
On orders up to £9.99 we charge a flat rate on Postage and Packaging of £1.95.
Delivery
Please note that we currently only accept orders from and deliver to customers within the United Kingdom.
Order before 12 midday for same day despatch. Please note that if an order is placed after 12:00 midday on a Friday, due to our offices being closed on Mondays, items will not be despatched until the following Tuesday.
Orders can be placed via our website at any time. Orders placed on a Monday will be despatched the following day.
The majority of orders are despatched by Royal Mail First Class* which aims for next working day delivery. Please note that this is not guaranteed. Therefore, if you require your order urgently, please contact us to enquire about the Royal Mail Special Delivery Next Day Service before placing your order. There will be an additional charge for this service.
* Orders of a large monetary value will be sent by 48 hour insured courier delivery service, unless a next day service has been requested and paid for prior to order placement.
Tissue paper reams are delivered by courier and will require a signature upon delivery.
The majority of products we supply are flat-packed and are sent out in large A3 sized board-backed envelopes. Therefore, if there is nobody available to take delivery, due to the size of the package being too big for a standard letterbox, Royal Mail will leave a card, asking the recipient to contact the local delivery office.
Please note that if an item has not been delivered to you 5 working days after order placement, in the first instance, before contacting Twinklepeeps.com, we request that you contact your local delivery office (even if you have not been left a card) to see if they are holding the package.
In the event of a non-delivery, please bear in mind that Royal Mail do not consider an item is lost until 15 working days (from the due date of delivery) have elapsed. Therefore, in line with this, we will only replace or refund items after 15 working days have passed.
For further information please refer to the 'Postage & Delivery' section contained with our Terms & Conditions.
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Luxury gift packaging - gift boxes, gift bags, gift BoxBags®, Tissue Paper, Star Gift Bows and Ribbon in Shropshire
